ગેસ એજન્સીથી સંપરક કર્યા બાદ પણ LPG ગેસ નો બિલ અને ડિલિવરી ઘેર મળી રહી નથી તો ક્યાં ફરિયાદ કરવી ?

Even after contacting the gas agency, if you are not getting the bill and delivery of LPG gas at home, then where to complain?

Nowadays, the use of LPG (Liquefied Petroleum Gas) helps in running the kitchen of every house. LPG gas is very important for cooking, heating and other household needs. But sometimes such situations may arise when despite contacting the gas agency, gas is not supplied to your house. Gas bill delivery is not available. What steps can you take in such a situation? In this blog we will discuss how to file a complaint to resolve this issue.

LPG Gas 

1. Complain on customer care helpline

Until the gas delivery and bill reaches your home, you will first contact your gas agency. Contact with. If you do not get a satisfactory response from the agency, then contact the agency 's customer helpline . Here you can give your consumer number and delivery related details . The customer helpline will show you the right way to resolve your issue.

Route to complain on helpline number:

• Keep your consumer number ready.
• Provide detailed information about delivery and bill .
• On the call you will get the filed complaint number which you can track.

2. Use grievance redressal mechanisms

Grievance redressal mechanism is available with reputed gas companies . This means that if you face problems related to your gas bill or delivery, you can Your question can be raised through official mechanism. Often, you can file a complaint online through a website or application.

Steps to lodge online complaint:

• Go to the company's website and fill the online complaint form.
• Your complaint number will be provided, which you can track.
• If possible, you can also lodge your complaint through email .

3. Complain to National Consumer Helpline

If you do not get a satisfactory response from your local gas agency and customer center, you can You can lodge your complaint on National Consumer Helpline (NCH). Complaints can also be raised on this website in Gujarati, and there is a possibility of getting proper guidance and solution from there. છે.

How to complain on National Consumer Helpline:

• Register your complaint by visiting the official website of NCH .
• You can call the helpline number 1800-11-4000 or 14404.
• You can also send your complaint through email : consumeraffairs[at]gov.in .

4. Liaise with the upper management of the gas distributor

To avoid any delays or problems, you may consult with the higher management of the gas distributor. Can contact. Top management often gives priority to customer issues and brings quick solutions to problems. છે.

Options for contacting upper management:

• You may have to make a proposal to contact the head office of the company .
• You can submit a written complaint , giving all the detailed information.

5. Use online consumer forums and social media

Nowadays, complaining on social media and consumer forums can prove to be very effective. You can follow the policy on Facebook , Twitter , Instagram and LinkedIn , and You can convey your complaint to different people. Large-scale public awareness gives companies the ability to get feedback quickly.

When complaining on social media:

• You can @mention the company on its official social media account .
• Use tags with your complaint like #LPGIssue, #GasDeliveryProblem, etc.

6. Complain to the consumer court

If you have any problem regarding your problem on the gas company, their official mechanism, national helpline and social media. If you do not find a solution, you can also apply to the consumer court . This is the legal process where you can file a case for your rights.

While filing complaint in consumer court:-

• You will have to come with your complaint and documents for the appointment .
• You can file a case under the Consumer Protection Act .

7. Some important tips moving forward from here:

• Always keep your bill payment proof and receipt .
• If you have made advance payment , it is very important to keep the receipt .
• If there is a change in your surname, update the gas agency immediately.

Answer:-

If you are facing any problem in getting the bill and delivery of LPG gas at your home, then first of all you should You should contact the gas agency. In the event that no suitable solution is found to this problem , then Consumer helplines , and pursue  higher management .